If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. Whatever the reason for a return, as long as its requested within the appropriate time frame, you have to refund the original postage costs. For the last several years, more often than not, ebay will side with the buyer, even when the buyer has admitted they broke the object in an email or there is photographic proof that the item wasnt returned in the same condition as it was sold. Damaged Item Who Pays Return Shipping? If you dont receive a response from them during the specified period, you can contact the platform and ask for assistance. High-quality, easy online ordering, quick shipping. eBay Buyer Wants Seller to Pay Return Shipping "Whoever wins pays for shipping! Are eBay returns free? This is completely eBay legal, and fair to the seller, as far as eBay sees it. So sorry to hear that Donna! Ive been following you for a while and really enjoy your articles and videos, but you lost all creditability with this overly simplistic and frankly unbelievable article. I would hate to see ebay make this a requirement as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. If the buyer is sending the item back for another reason, for instance, if they ordered the wrong item or changed their mind, then theyll need to pay for return shipping, unless your returns policy states you offer free returns. If the seller receives payment but has not shipped the item, then there is no return shipping cost. Why Did My Package Go Farther Away, USPS? Thanks for answers to the above questions and what happened to the buyer paying the return shipping since they say WE damaged the item by folding the back card board on which the item is held inside by a heavy plastic sealed cover. When this happened to me the seller I responded to the buyer my opinion on how to remedy the damaged item. How to File A Shipping Insurance Claim if Your Package is Damaged, Will Online Sales Tax Affect How You Sell On eBay? Learn more about our Condition of returns policy. I dont accept returns, why do I have to pay for a return postage label? Yes, there are some unscrupulous buyers out there but this is one of those situations where you should have just issued a refund, written off the loss, blocked the buyer and moved on. I responded by contacting EBAY to get the proper procedure done and when I was told what to do I followed the lead of EBAY Customer Support and that was to give a full refund upon the return of the damaged item. Select your carrier and enter the tracking number. FedEx Lost Package ClaimFiling Claims Has Never Been Easier, Learn How To File a UPS Lost Package Claim Easily, DoNotPay Can Help You File a Claim for an Amazon Late Delivery Smoothly, Learn How To File a USPS Lost Package Claim Efficiently. If you want to start your own business, the reseller business model can be a great place to start. They are listed in the following table: According to the policy of the platform, the seller must issue a refund within six business days of receiving the faulty item back. The Global Shipping Programme makes your items available to over 60 million buyers worldwide. Since he didnt package it properly, he may not be able to collect the insurance. eBay is no different. As a seller though, I would hate to see ebay make this a requirement as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. Choose the label you want to send to your buyer. Yes, it's that simple! If the buyer is responsible for return shipping costs, and they refuse to pay, you can ask us to step in and help resolve the issue. If the buyer doesnt use the return shipping label, you are not charged for the cost of the label. 05-11-2014 We do not give refunds and this buyer did not read the terms. If the buyer uses alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refunds, even if you agreed to pay return shipping charges. 10-02-2020 What Sold On eBay!My eBay Store: https://www.ebay.com/str/joysnewtoyouOther eBay Selling Tip Videos:How . USPS Package Tracking Not UpdatingWhats Wrong? I would love to hear from others that have been on both sides of a case such as mine. You can find more information about our requirements for returns and eligibility for coverage in our eBay Money Back Guarantee policy. I first got into buying and selling items when I was 16 years old, and have been hooked ever since. Have you had an eBay item returned damaged? for jewellery, scarves and the like) and has had his share of negatives, for sure, but still less than 1% of his total sales. When using your own carrier, make sure to upload the label and tracking details to the buyers return request. I sent him an e-mail stating to let me know if the shipping company needed to pick up the item for inspection so I could leave it on the porch. Please include a picture of the damage and your order number. When a case is opened, the buyer is asked to upload photos and offer details of the item. And there not even any hassle. Itens devolvidos que no atenderem aos critrios abaixo podero estar sujeitos a um reembolso parcial. I received it with stains and pulls in the fabric. eBay eBay has a money back guarantee for when purchased items fail to arrive or even aren't as originally described. You would have done a greater service to your followers if you had taught them how to deal with a problematic return in a professional way. +A buyer should return a defective, damaged or materially different item within 30 days of receipt.+ +You should also refund both the original (outbound) shipping costs and any return shipping costs the buyer had to pay to return the item.+ Therefore it is a case of have to if the item is defective. We are ready if that happens, but in the meantime we continue to sell on the platform that makes us the most of our income. For more details, please see our Condition of returned items policy. This article offers a step-by-step guide on replacing an eBay item damaged in shipping. ~Sandy 0 Kudos Login to Reply or Kudo Options After following these steps, eBay will stop automatically approving your buyer's returns. A couple of buyers indicated they received no response. We had to file a claim for an item that was sent to us in broken condition (was not damaged in shipping). FREE Shipping. Quick Answer: How Does Ebay Global Shipping Work, Question: How To Create A Return Label On Ebay, Question: How To Send A Return Shipping Label, How To Sign Up For Ebay Global Shipping Program, Quick Answer: How To Track Returns On Amazon, Question: How Do Returns Work With Affirm. Get it as soon as Sat, Oct 15. Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. A lot of people, well, I dunno. 03-23-2018 06:31 PM. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. I think I'd be able to spot whether a damaged item photo was (a) really one of my items; and (b) was really damaged, and I'd refund based on the photo. If the seller misdescribed the item or if it was damaged in transit, the seller pays for return shipping. As to a Return within the GSP for Not As Described, I would assume the same principle applies. If the buyer is sending an item back because it doesnt match the listing description or it arrived damaged or faulty, youre responsible for the cost of return shipping, even if you dont offer returns. And keep calling back if needed! If the expected shipping charges exceed the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. Any return postage paid would have to be paid through paypal and ebay cannot force a seller to do that. 13 min article; Return postage for buyers. If not, or if you've paid for the label, you should, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. Specify a refund amount for the item or for the order. I called Ebay and got no where. Sometimes you have to look at the larger picture, the tone of the communication, the feedback of the buyer and decide the case on its own merits. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. The seller has 3 business days to get back to you. Which from a business sense is probably cheaper than trying to figure out what to do with all the (possibly) damaged items that would pile up in Kentucky. No matter which type of return policy a seller chooses, however, a buyer is always entitled to a return if the item arrives damaged, is faulty or does not match the listing description. Select your reason for closing the return from the dropdown, and add details if you want to. New to the whole flipping/reselling process? Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management. If they deny it, escalate it to eBay and they will more than likely rule in your favor. I shipped an item and it was damaged in shipping. Many eBay sellers accept returns if you've changed your mind. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. To read more information about Buyer Returns see General Escrow Instructions Section 5 and 6. :) OutsideObserver2 3 yr. ago There is a reason why thousands of honest, experienced long-time sellers are leaving ebay and selling on other platforms. Oh, I totally agree. These charges are based on rates negotiated by eBay, and are typically less than what you would pay the carrier for the same item. To save time when managing return requests, you can set up rules to automatically accept returns or send immediate refunds. Copyright 1995-2021 eBay Inc. All Rights Reserved. Does eBay intimidate you? The following items arent eligible for refund: Its prohibited to seek multiple solutions for the same issue and request your cash back more than once, The issue must be reported within the acceptable time frame, You have 30 calendar days from the estimated delivery date to inform the seller about the incident and discuss refund options, Pick the courier with which you are experiencing the issue, Provide more details about your package and shipment. Saiba mais sobre a Autenticidade garantida do eBay. If the buyer is returning an item because its damaged, faulty, or didnt match your listing description, the eBay Money Back Guarantee allows them to return it for free. You'll also receive a date by which you should ship the item back. Returns and GSP. Where the goods are returned due to being faulty the consumer is entitled, under the Sale of Goods Act 1979 (as amended), to return the goods within a reasonable time after purchase and claim a full refund plus any other losses that have been incurred as a direct result of faulty goods being supplied, such as the costs of postage. You do not have permission to remove this product association. Se o item for devolvido depois de usado ou danificado, voc poder emitir um reembolso parcial para o comprador. What To Do if Your Package Is Late, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Submitting Freedom of Information Act (FOIA) requests, You have used an eligible payment method when ordering your goods, The damaged product isnt on the excluded items list. Ive had this happen and the ebay help boards are full of examples of this. Choose Print label. It is ebays buyer protection policy that the buyer pays return shipping but IMO a good seller will pay that cost if the item arrives broken or not as described. Here's how to print an eBay return label, if one is available: Go to your Purchase history and find the item in Returns and cancelled orders. For example, if a buyer purchased an item for $50 and wants to return it, the seller is only obligated to refund $30 of their original payment. To get to the return request form, go to your Returns dashboard - opens in new window or tab and select View return details. If the carrier damaged it why does that affect the fact that our listing said that we don't give refunds. If you're responsible for return shipping and using an eBay label, we'll deduct the cost of the label from your refund. Consulte a poltica do eBay Entrega Garantida para obter mais informaes. For items that have a total cost of $750 or more, signature confirmation is required. There's a good chance that the $100 printer, the $300 wide-screen monitor, or the $170 router you recently bought from Amazon weren't supplied to the e-commerce giant by their original . Ebay does not accept pictures in disputes, why would a seller? .. just like we do now when buyers claim they never received the item! Since youre the recipient of the parcel, you areresponsible for paying any customs, brokerage, service charges, or duty fees. Well I have changed my listing to reflect that I will split the cost of the returned damaged item. In such cases, you must get familiar with the policy of the platform and check out the best ways to get compensated for the inconvenience you have faced. Log on DoNotPay in your web browser and we will help you. I'm not confident that I will receive the refundif I don't send with tracking. It is a tough call depending on what side of the fence you are on and there are both dishonest sellers (shipping damaged or wrong goods) knowing too expensive to return and dishonest buyers making false claims to get money and merchandise. Once the Seller receives and accepts the returned item, Escrow.com will refund the Buyer minus the Escrow.com fee. Also, the seller cannot refund GSP charges. The stilts were a pretty great find! We have helped over 300,000 people with their problems. It was very obvious that you guys were shocked that Ebay took care of the situation that easily. But , as we all know, not all sellers (or buyers ) are honest. I just wish more sellers would beflexible depending on the circumstances. Returns will not be accepted without prior authorization. Contacting customer support and discussing a refund for missing or damaged items can be stressful and quite frustrating if the company doesnt want to cooperate. Uma das bases da experincia no eBay o nvel de confiana entre os usurios da comunidade eBay. Select your reason for the return and enter a comment about why you're returning it. By the way, I notice you have four Neutrals in six months (which I think is a lot). If you look at the other side, a lot of sellers get scammed with the item is damaged and I want a refund, or partial or. All other return / refund requests will be considered at our discretion and a 20% restocking fee will apply. A similar issue happened to us recently. You can still close it if things are resolved. Otherwise not as described on arrival. You can choose whether to accept returns if a buyer changes their mind about a purchase. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. PayPal Shipping offers an efficient and cost-effective shipping solution for your business, with no added fees. If the back cardboard which had about a 6 inch top had not been folder the plastic holding the item inside would have been more exposed to damage. If you're responsible for the return postage costs, you'll see the price of return postage, and be able to purchase your label. What happens if the item is damaged while it's being returned? eBay may automatically accept a return request from a buyer on your behalf if an eBay shipping label is available. The letter also stated that there would be no replacements sent. Get streamlined shipping at no extra cost Simply pay the cost to ship. If you paid for the return shipping, you'll need to work with the shipping carrier to try and find the item. It should have the return policy on it. Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. Who is responsible for return shipping costs? If you've changed your mind and no longer want to return your item, it's easy to cancel your request. How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. If you're sending an item back using an eBay return postage label, here's how to print the label: Go to Purchase history . If the item you purchased arrived damaged or not as described, and you reported the issues to the seller or Reverb within 7 days of delivery, the seller would be responsible for the return shipping costs. Outside a Global Shipping Program purchase, you would appeal to Canada Customs and Revenue to show the merchandise was returned at which point you can ask to be reimbursed for your import fees. Individual policies will vary from shop to shop. Also check the email messages you received from PayPal and/or eBay. This is, as Mr. E. suggests, one area where smaller sellers who really know their items well and know their buyersdo have an advantage. Select View return details. For more detail, read our blog on fixing scratched lenses. Simply retain your proof of postage as-per PayPals terms and conditions and submit a claim for a refund. you misused the product or service in a way that contributed to the problem. They are not allowed to mention a case in feedback. Scroll down to Return Preferences and click the Edit link on the right. 09:08 AM. One big concern many resellers or potential resellers have is getting an eBay item returned damaged from a customer or be a different item then they originally shipped. FedEx vs UPS: Which is Better To Use For Shipping, How to File a Shipping Insurance Claim if Your Package is Damaged, 3 Ways to Save Money on Shipping eBay Items. Scrap Catalytic Converter Typical market prices for a Ford F-150 scrap catalytic converter range from $250 to $800 . We hope that we didnt portray eBay as being perfect all the time for every transaction. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. To ensure there are no delays with your return, provide the necessary customs information to the buyer. When you use an eBay label, tracking is automatically included. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. Our app can also digest the company's return policy and help you send the faulty product back. The company wants you to start by contacting your seller (select the. If youre unable to determine the cost, contact the buyer and ask them to provide a quote. I received a damaged item (it happens, I understand that) and was politein my communication with the seller. Comment below and let us know what happened and how you resolved it. If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. If you don't ship the return by that date, we may close the request and you won't receive a refund. 2 Select your reason Be as accurate as you can so the seller knows why you want to return the item. Ask the buyer to confirm that theyve received the fundsand to upload tracking to the return request so you can see that the item is on its way. It is ebays buyer protection policy that the buyer pays return shipping but IMO a good seller will pay that cost if the item arrives broken or not as described. ), know that eBay should have your back. Free shipping for many products! But, being a large volume seller, they issued aform letter telling me where to return it, after which I would receive a refund. When your return request is accepted, you'll receive a return shipping label from either the seller or eBay, or you'll be asked to purchase one directly from a carrier. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. Why was my refund less than the amount I paid? Then to top it all off she left negative feedback calling me a liar. Home Equipment Ebay Returns Who Pays Shipping. I've never sold an item that was received broken or damaged in any way, but if I did, I would not expect the buyer to pay the return shipping. This bumper is a direct replacement for the original bumper if it has been damaged or if you want to upgrade. Thats why we created a product that reports delayed, missing, and faulty parcels in the blink of an eye. As long as you paid for the incorrect, damaged or defective item you need to return through PayPal they will cover return shipping costs to the seller up to the value of $30. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. But, like I said, all I got was a form letter. Birth certificates show that you were born. Why should a buyer be out anything because they got something broken? If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Hopefully this isn't a seller in China. In most eligible cases, the buyer is fully covered by either the eBay Money Back Guarantee or the PayPal Purchase . You've been a member since 2010 and you've logged dozens of transactions. Ebay says "no refunds" does not apply unless the item is damaged by the carrier. Since it is already broken -- and I presume unusable/ unsaleable-- would it be any cheaper to flatten the box to make your return package less bulky? We have a buyer who says the way we packed the item damaged it. This is what Ebay has gotten to and why sellers are the way they are. For items that have a total cost of $750 or more, signature confirmation is required. And if it does happen (this is the first one for us in years! All other return / refund requests will be considered at our discretion and a 20% restocking fee will apply. The good news isyou dont need to explore all this yourself! I dont think they really read this post. It has mostly been a hobby that makes some extra cash, but sometimes it serves as my main income as well. Select Mark as sent. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. Next, clean the lens with dish soap and dry with a microfibre cloth. Heres how to send an eBay shipping label from the View return details section: Return shipping labels dont include insurance. Who pays for return shipping you or the buyer depends on the reason they're returning the item and your return policy. On the other hand, Sky Elite OctaMax Soft Reset is .Sky Devices Elite OctaX Tablet 8" 8-Core 32GB Android Go Edition Network Unknown Sponsored $56.00 Free shipping Sky Elite Octa Plus Tablet $26.90 + $7.80 shipping Sky Elite Octa Max Tablet 3GB RAM Used $34.99 Free shipping Sky Devices Elite OctaX 8" IPS Screen 32GB Android 11 GO Edition 4G . And there was damage on almost every side of the charger. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. 1 Start your return Go to My eBay and find the item in your Purchase history, then select Return this item. Use the carriers shipping calculator to find out how much return shipping will cost.