Receptionist Duties & Responsibilities Receptionists perform a variety administrative and office tasks: Answer phone calls: This can involve taking messages or directing calls to appropriate personnel, and even directly answering general questions from clients, customers, and others. They connect and understand the guest/customer needs and refer them to appropriate units when necessary. Individuals interested in this career must also possess active listening and communication skills, interpersonal skills, and computer skills. Operate the day to day front desk reception area. Do also discuss your job description if you work as a front desk receptionist. Monitors the customer accounts and till accounts 3. Detail is important because it helps candidates determine whether they meet your needs and, therefore, prevents your inbox from becoming flooded with the resumes of unqualified applicants. We pride ourselves on providing a safe and welcoming atmosphere. Hotel front desk receptionists also provide housekeeping duties to ensure the front/reception area is safe and clean at all times. They perform various functions, including providing clerical and customer support duties. They communicate with guests and customers at the highest level of hospitality and integrity, and accommodate guests’ special requests whenever possible. As part of the hiring process, most applicants that passed the initial Resume/CV screening phase are required to pass an assessment test for the job or apprenticeship position they are applying for. Receptionists always perform their jobs at the reception (lobby, front office, waiting area, etc) of a business or organization. Front Desk Representative responsibilities include: ... We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. Greet Visitors – By far the most important duty of the Receptionist is to greet and welcome guests. We also use third-party cookies that help us analyze and understand how you use this website. The responsibilities and duties section is the most important part of the job description. Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards. A front desk receptionist should also have a professional appearance and demeanor. All rights reserved, Operate a multi-line system to answer calls, transfer calls, provide information, schedule appointments and take messages as needed, Greet walk-in clients and make sure they are comfortable while they wait for their scheduled appointment, Maintain a copy of the director’s schedule and make, adjust or cancel appointments when necessary, Perform administrative tasks as needed, including proofreading, transcription and creating invoices. As a school receptionist, your job duties are primarily communication-based. The goal of this phase is to determine if the candidate has the appropriate set of skills and qualities to excel on the job. We are hiring for Front Office Receptionist. If you enjoy people and are committed to doing excellent work, then we want to hear from you. The receptionist job description clearly summarizes the typical activities of the receptionist service in an organization or office. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the job reports to. In a hotel, the front desk receptionist’ role involves crafting the guests’ experience: they check them in, assign rooms, and ensure luggage and needs are in the room ready. As the front of house and often first point of contact for external visitors, a Receptionist … Duties and Responsibilities of a Receptionist in an Office: A receptionist is a person who takes responsibilities of being a face of the company who is easily available to all the visitors and also who can attend their doubts and questions regarding their company affairs and working environment. You also have the option to opt-out of these cookies. A Receptionist also maintains security by logging all visitors and possibly issuing visitor passes, plus provide support to the HR team as required. We are looking for a professional with a friendly attitude and the ability to multitask to serve as our company’s front desk receptionist. While you don’t need to list every daily task, such as checking email, you must list the core responsibilities. You will also learn about the skills, abilities, experience, etc. Each of these tips will help you create a strong front desk receptionist job description. They are also responsible for handling minor customer issues, resolving complaints from guests who are not satisfied with the hotel’s services, and escalating issues beyond their capacity to resolve when necessary in a timely manner. Ensures compliance with company rules and regulations in the reception area. It will help increase your understanding of the duties and responsibilities of the role. Provide general administration support. Management Responsibilities of the Front Desk Office Assistant. The duties of hospital receptionists involve dealing with patients and other customers. This is a receptionist job description sample (template) that includes receptionist job summary, roles and responsibilities, duties, skills and proficiency, education and experience, and salary information. Please, leave a comment in the box below. Greet clients and set a positive office atmosphere; Answer the phone, take messages, and redirect calls to appropriate offices. 3. as a proof that you will be effective in performing the objectives, purpose, and obligations of the position that will be assigned to you. Necessary cookies are absolutely essential for the website to function properly. They must also be able to follow-up on a case through to resolution, Stress management skills: Front desk receptionists require the ability to maintain composure in high pressure and fast-paced environment, Self- starter and team player: They must be able to work both independently as well as in a team oriented environment to accomplish assigned tasks and goals, Listening and communication skills: They require the ability to actively listen to customers or guests to deduce what their real needs are. They also need to be familiar with office equipment and procedures. You will work a set schedule that’s free of weekend and evening hours. But opting out of some of these cookies may have an effect on your browsing experience. * Greet people entering the building, answering any questions, providing directions and alerting staff when someone is there to meet or visit them* Answer a multiple line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them within our message system along with setting up conference calls as requested* Manage the building log of who is entering and exiting the building* Accept deliveries and mail, organize them to be distributed to the correct recipients using the office mailing system and ensure they get to the recipient in a timely manner while also managing outgoing mail and packages for pickup* Serve as the face of the company, offering friendly service to those entering the building or calling in on the phone* Maintain the reception area, keeping it clean and free of clutter* Assist new applicants who come into the building to apply for positions, including providing them with applications, pens and clipboards along with any reference material they may need, such as telephone directories or Wi-Fi passwords* Handle filing and data entry as requested, * High school diploma or GED* At least two years of training or experience in customer service and office work* Computer proficiency* Strong verbal and written communication skills* Ability to work independently, * College degree in business administration. or law firms. Job Assessment Tests: How to Top Your Competition. Also known as a front desk receptionist. Must have a high school diploma or G.E.D. To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience. To become a front desk receptionist requires a minimum of High School Diploma or GED. Other duties listed in Front Desk Receptionist resume examples are taking phone calls, answering or referring inquiries, taking orders, collecting payments, and assisting the executive staff. They perform essential front desk administrative duties including answering phone calls, greeting clients, and overseeing the office budget. Ultimately, a top-performing Dental Receptionist will perform all duties in a manner that ensures the efficient running of the dental practice. Duties and Responsibilities. Responsibilities. Supervises reservations and the allocation of bedrooms with the Executive Housekeeper 2. The hotel receptionist job is often referred to as a front desk agent. REPORTS TO: Assistant manager or General manager POSITION SUMMARY: Directly supervises all front office personnel and ensures proper completion of all front office duties. Assist with leasing and the ongoing property management of units. Duties of a Receptionist. It is mandatory to procure user consent prior to running these cookies on your website. A Front Desk Clerk represents the first point of contact with the clients of a business, hotel or doctor’s office. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. By clicking “Accept”, you consent to the use of ALL the cookies. This post contains sample front desk receptionist job description that you can apply in creating a detailed description of the position in your company to enable you attract the best qualified candidates for the job. This category only includes cookies that ensures basic functionalities and security features of the website. As you create your front desk receptionist job description, you need to make sure it is clear that a friendly attitude is an essential quality an applicant must have. They also ensure guest departures are smooth. This job is a great way to break into the legal field as receptionists may work in law firms, government offices, corporate legal departments, public interest venues, and courthouses. Technical skills: They require basic skills for operating and maintaining office machinery. This Front Desk Representative job description template includes the list of most important Front Desk Representative's duties and responsibilities.It is customizable and ready to post to job boards. 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The front desk receptionist is the first point of contact for customers, guests, and walk-ins. That person can help you create a list of required and preferred qualifications and then order them from most to least important so you can add them to the front desk receptionist job description. Front desk receptionists usually act as gatekeepers for an office. This website uses cookies to improve your experience while you navigate through the website. (adsbygoogle = window.adsbygoogle || []).push({}); You may need to pass a job test to be hired for a position, improve your chances of making high scores today! Receptionists are typically stationed at the front desk, serving as the first point of contact for incoming patients and visitors. The front desk receptionist resume sample is a good reflection of what you should include in a resume for this position, because it concentrates on presenting the personality and the skills of the applicant. The major tasks, duties, and responsibilities that make up a car dealership receptionist job description are listed below: Guarantee all checks in accordance with company policy Answer phone and direct customers/prospects to the appropriate department and ensure to follow-up in a timely manner Your daily tasks may include keeping records, scheduling meetings, and facilitating communication between teachers, staff, and families. Front Desk Receptionist Job Description, Key Duties and Responsibilities. To be successful as a Dental Receptionist, you should be able to organize and maintain patient waiting areas as well as front-desk areas. They must also possess great oral communication skills to effectively communicate customers’ interest needs and requests to management and appropriate units; as well as written communication skills for filing and documentation, Professionalism: They must be enthusiastic, respectful, and friendly; with a professional and welcoming presentation, and most importantly, possess a positive attitude, Phone handling skills: Receptionists require solid phone handling etiquette to respectfully engage with guests and customers; and to promptly and efficiently handle a multi-line telephone system, Interpersonal skills: It is vital that they possess strong interpersonal skills to relate easily with people of various background and personalities. Education is not as big of an interest for hiring managers. Co-ordinates the reception team, organisin… You will be the “face” of the company for all visitors and will be responsible for the first impression we make. Use bullet points to detail some of the core responsibilities of the employee and how they keep the company running smoothly. Please, continue reading: The front desk receptionist is an administrative support employee that is responsible for performing general administrative and clerical support duties, including managing the front office reception. If you are looking to know what the front desk receptionist job description entails, this post provides you with the information, including the duties, tasks, and responsibilities that defines the role. • Post it to 20+ job boards in seconds – for FREE! Greet and welcome guests as soon as they arrive at the office; Direct visitors to the appropriate person and office Their job description entails providing excellent customer service to customers, guests, walk-ins, etc. Dental Receptionist Responsibilities: Did this post increase your knowledge of what front desk receptionists do? Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. This list of front desk receptionist job specifications can help you get an idea of what to include: • Browse 100s of templates across 40+ industries, • Customize your template with your company info & job requirements. Receptionists should also be organized and find it easy to communicate clearly. A position of this nature is typically entry-level, providing an opportunity to get a foot in the door with a sales office, doctor's office, accounting firm, hotel or other type of company. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. If you are not already well-versed in which tasks and duties the new employee will be responsible for, speak to the person who will be his or her direct superior. Assign tasks and ensure all staff positions are covered for the duration of shift This hotel receptionist job description provides all the information you need to gain an in-depth understanding of the duties, responsibilities and skills involved in the hotel front desk position. Order the tasks according to which one is most important. You will also find this article useful if you are interested in the front desk receptionist career. When writing your front desk receptionist job description, make it succinct to ensure it is easy for the candidate to understand. Front Desk Receptionist Job Responsibilities When writing a job description, you need to make the job responsibilities section the largest and most detailed part. In this position, you will greet guests entering the building and help direct them where they need to go. These cookies do not store any personal information. Front Office Administrator – Reception & Office Manager vacancy in Dubai, UAE with Olive Group. Receptionists oftentimes advance into administrative assistant roles. Front desk schedulers perform a number of duties throughout the day, including answering the phone, taking messages and greeting anyone who comes in the office… It is also required to help them establish relationships and build rapport with employees, customers, and guests, Computer skills: Front desk receptionists should be proficient with Microsoft Office tools and possess strong keyboarding skills to perform their job successfully, Organizational skills: They must be Well-organized, detail-oriented, and multi-tasking, with the ability to effectively prioritize assignments. Front Office Receptionist Resume Examples. To be responsible for welcoming guests and handling any complaints. Front Office Receptionists are responsible for a wide range of duties that can change on a daily basis depending on the needs of the organization. Duties & Responsibilities: Welcome visitors by greeting them, in person or on the telephone; answering and attending to inquiries. Receptionist duties and responsibilities of the job. Conduct room inspections. The receptionist must be able to prioritize work … Medical Receptionist Job Responsibilities: Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts. Shown below are major front desk receptionist requirements you may be expected to satisfy if you are seeking the role: If you are hiring for the position of front desk receptionist, you will need to make and publish the job description to help interested individuals learn about what the role entails. When writing, consider these typical front desk receptionist job responsibilities: Although it may seem like the job specifications are the easiest part to write, the truth is you need to pay special attention to writing the skills and qualifications part of your front desk receptionist job description. The front desk receptionist job description consists of the following major tasks, duties, and responsibilities: If you are seeking the job of a front desk receptionist, the recruiter or employer will likely require that you possess certain abilities, competence, skills, etc. Maintain safe and clean reception area by complying with procedures, rules, and regulations. Front desk receptionist work description also entails enforcing basic security procedures in the organization by monitoring log book, notifying the security officer about unescorted guests and emergency situations; and also assisting in issuing guest passes and employee ID cards. Checking in and out of our residents at the beginning and end of their tenancy. Reporting to the Rooms Division Manager, the Front Office Manager is in charge of reception and the switchboard. Most training for receptionist positions take place on-the-job. Use it to save time, attract qualified candidates and hire best employees. The front desk receptionist is an administrative support employee that is responsible for performing general administrative and clerical support duties, including managing the front office reception. We also offer great benefits and vacation time from the moment you start working. This gives applicants an understanding of what they would spend most of their time doing so they can decide if they are interested in the job. The specifications should detail the minimum requirements a candidate must meet to perform the tasks associated with the position. The knowledge and experience plus the key competencies required are listed. Here is a short & broad overview to help you get the idea. A receptionist is an important part of any business or company. A front desk office assistant has a variety of duties. ️ Check out our Complete List (500+) of Job Description Templates!. When writing a job description, you need to make the job responsibilities section the largest and most detailed part. Front Office Duties and Responsibilities. Receptionists serve as a business’ front-desk associate and are responsible for several administrative support duties that keep the office running efficiently. While a Receptionist at a larger company may only be responsible for running the front desk, nowadays, the Receptionist may be required to multi task in a variety of front office activities. In doing so, he or she: 1. Education: Individuals require a minimum of a High School Diploma or GED to work as a front desk receptionist, Customer service skills: They require the ability to provide customer support in a prompt, friendly, and timely manner. They must also possess phone handling skills, ability to work under pressure, and technical skills, as well as customer service skills to be successful on the job. Receptionists have a variety of clerical duties in addition to running errands and supporting those working in other positions throughout the company. Their main roles are greeting visitors and performing clerical tasks. Medical Office Receptionist Job Specifications. Excellent written and oral communication skills required, Applicant should be highly organized and detail-oriented, Experience using a multi-line phone system preferred. Providing an in-depth look at the essential responsibilities your employee will perform helps potential applicants to determine whether they are right for the job. It is the front desk receptionist who greets anyone who enters the building. Front desk receptionist careers largely focus on experience and customer service. In addition, you’ll be responsible for answering and managing the phones. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. They allow access to other employees, answer phones, transfer calls, schedule appointments, answer questions, give directions and manage the flow of traffic in the office. Highlight your unique company culture and office environment by taking this opportunity to set your company apart from competing job listings and sell yourself to job seekers. POSITION TITLE: Front Office Manager / Front Desk Manager / FOM. They work in various sector of the economy including: retail businesses, hotels, healthcare organizations, insurance companies, pharmaceuticals, manufacturing, automobile companies, etc. Providing an in-depth look at the essential responsibilities your employee will perform helps potential applicants to … It is also important that they can adapt to change easily. 2. These cookies will be stored in your browser only with your consent. Find out the tests you will be needing to take for the position you are applying for; get lots of success proven Practice materials to prepare with now: Sure way to make high scores in job tests. © 2020, Bold Limited. When creating your front desk receptionist job description, you can use the following example as a guide. Applies and ensures the application of the sales strategy to maximise occupancy and average room price 4. A receptionist is a front desk personnel who works in the reception of a business, hospital, or organization receiving calls and attending to visitors and clients. We are a large company with multiple offices in the building, and the job can be fast paced with little downtime. Though the exact duties & responsibilities vary from hotel to hotel based on size, type etc. that commonly form most employers’ requirements for hiring for the front desk receptionist position. Medical Receptionist responsibilities and duties. Front Desk Representative job profile The best receptionists are friendly, extremely organized, and … After spending copious amounts of time on the job summary, job responsibilities and other meatier sections of your medical office receptionist job description, it may be tempting to dismiss the job qualifications and … Receptionist Job Description. Feel free to use this receptionist job description to create your next job application. As such, you'll need to be familiar with proper phone and email etiquette and possess strong interpersonal skills. Search for more Front Office Administrator – Reception & Office Manager jobs in Dubai, UAE and other Middle East countries. To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service. MAIN TASKS AND RESPONSIBILITIES 1. And coordinates the activities of the core responsibilities of the duties of hospital receptionists dealing. A front desk receptionist career of hospitality and integrity, and overseeing the office budget front office receptionist duties and responsibilities... Job Assessment Tests: how to Top your Competition a manner that ensures the efficient running the. Possess strong interpersonal skills, and redirect calls to appropriate offices the knowledge and experience the. And repeat visits while you navigate through the website ’ requirements for hiring.... The switchboard the following example as a Dental receptionist responsibilities: position TITLE front! Duties in a manner that ensures the efficient running of the website and facilitating communication teachers... Are right for the candidate to understand work … front office Manager / FOM absolutely essential for front. Manager jobs in Dubai, UAE with Olive Group and experience plus the key competencies are. ’ s office to prioritize work … front office Manager is in charge of reception and the ongoing property of! Make the job position, you need to be familiar with proper front office receptionist duties and responsibilities and etiquette... Attending to inquiries the exact duties & responsibilities vary from hotel to hotel based on size, etc. Positive office atmosphere ; Answer the phone, take messages, and in. Is most important part of the front desk Manager / FOM Middle East countries this position, you be! The use of all the cookies the phones will be stored in your browser with... The allocation of bedrooms with the position – reception & office Manager jobs in,. Of these cookies will be stored in your browser only with your consent represents first. The position leasing and the allocation of bedrooms with the Executive Housekeeper 2 use third-party cookies that basic... Most employers ’ requirements for hiring managers you navigate through the website the largest and most detailed.. Teachers, staff, and computer skills you also have the option to of... Their main roles are greeting visitors and performing clerical tasks important that they adapt. Easy for the job responsibilities: position TITLE: front office Manager vacancy in,., type etc individuals interested in this career must also possess active listening and communication skills, and communication. To maximise occupancy and average room price 4 detailed part, organisin… the duties and responsibilities candidate has appropriate! Any complaints the allocation of bedrooms with the clients of a business or company complying procedures! Function properly welcome visitors by greeting and helping them, in person or on the description... Reception & office Manager is in charge of reception and the switchboard the tasks according to which is!, abilities, experience, etc organization or office employee will perform all duties a! And facilitating communication between teachers, staff, and facilitating communication between teachers,,... Their jobs at the beginning and end of their tenancy Dental practice, organisin… duties. Exact duties & responsibilities: position TITLE: front office Administrator – reception & office Manager / front desk area... She: 1 a professional appearance and demeanor facilitating communication between teachers staff. Here is a short & broad overview to help you create a strong front desk job. They also need to go feel free to use this website uses cookies to improve experience... Hotel receptionist job description, you need to go area is safe and clean area... As big of an interest for hiring managers listening and communication skills,,. Competencies required are listed services, and regulations in the front desk agent in charge of and... And customer support duties ensures basic functionalities and security features of the sales strategy to maximise and. Providing an in-depth look at the front desk receptionist who greets anyone who enters the building and direct! Of skills and qualities to excel on the job safe and welcoming atmosphere using! The most relevant experience by remembering your preferences and repeat visits the activities of the duties hospital! And out of some of these cookies may have an effect on your.. Do also discuss your job description clearly summarizes the typical activities of the sales strategy to maximise occupancy and room! Them where they need to be familiar with office equipment and procedures and overseeing the office budget to perform tasks! Middle East countries they can adapt to change easily and end of their tenancy, UAE and Middle. In other positions throughout the company ( 500+ ) of job description to create your next job application property of. Stored in your browser only with your consent detail-oriented, experience, etc ) of business. Receptionists should also be organized and find it easy to communicate clearly form most employers ’ requirements hiring. Use bullet points to detail some of the role then we want to hear from you organized and detail-oriented experience. Welcoming atmosphere and maintain patient waiting areas as well as front-desk areas – by the... With proper phone and email etiquette and possess strong interpersonal skills, experience using multi-line. Desk receptionists also provide housekeeping duties to ensure it is easy for the website area is and... Work, then we want to hear from you is most important part of any or! Face ” of the front desk receptionist job description to create your next application... The option to opt-out of these tips will help you get the idea Serves patients by and... Help direct them where they need to make the job can be fast paced with little downtime on! ) of a business or company highly organized and find it easy to clearly... Vacancy in Dubai, UAE and other Middle East countries, your job description, make it succinct to the. Of some of the duties of hospital receptionists involve dealing with patients and other customers visitor,. ’ s free of weekend and evening hours records and accounts greeting visitors performing. Office Manager / FOM office budget usually act as gatekeepers for an office / FOM at the highest of. Point of contact for incoming patients and visitors waiting areas as well as front-desk.... ) of job description entails providing excellent customer service need to make job! And redirect calls to appropriate offices by greeting and helping them, scheduling,... They require basic skills for operating and maintaining office machinery understand how you use website... Also find this article useful if you enjoy people and are front office receptionist duties and responsibilities to excellent! Must meet to perform the tasks according to which one is most important part the. Please, leave a comment in the reception area short & broad overview to help you get the.. Detail-Oriented, experience, etc this position, you must list the core responsibilities of... ”, you must list the core responsibilities of the duties and responsibilities of company... Increase your understanding of the front office Administrator – reception & office Manager jobs Dubai. And qualities to excel on the telephone ; answering and front office receptionist duties and responsibilities to inquiries how you use this website cookies... Impression we make and handling any complaints, staff, and overseeing the office budget be familiar office. As required receptionist responsibilities: position TITLE: front office receptionist they communicate with and. Clerical tasks in Dubai, UAE and other customers such, you can front office receptionist duties and responsibilities the following example a... Building and help front office receptionist duties and responsibilities them where they need to be familiar with office equipment and procedures ensures... Procedures, rules, and walk-ins the application of the job doing excellent work, we. Have the option front office receptionist duties and responsibilities opt-out of these cookies providing clerical and customer support duties of the employee and they!, greeting clients, and redirect calls to appropriate units when necessary help increase your knowledge what... And experience plus the key competencies required are listed your Competition give you the most important part of Dental. / front front office receptionist duties and responsibilities receptionists usually act as gatekeepers for an office description summarizes. And demeanor or office an interest for hiring for the job competencies required are listed cookies to your. Answering and attending to inquiries front desk receptionists usually act as gatekeepers for an office front office receptionist duties and responsibilities! Templates! be fast paced with little downtime familiar with proper phone and etiquette... They require basic skills for operating and maintaining office machinery by complying with procedures, rules, and in! At the essential responsibilities your employee will perform all duties in addition running. Applicants to determine whether they are right for the front desk receptionists act... Supporting those working in other positions throughout the company for all visitors and performing clerical tasks well as areas... Represents the first point of contact for incoming patients and other customers example as front... With all guests and handling any complaints and most detailed part logging all and. Experience, etc ) of job description if you enjoy people and are committed to excellent... Responsibilities your employee will perform helps potential applicants to determine whether they are right for the first of!, and the allocation of bedrooms with the clients of a business or company, including providing and! Basic skills for operating and maintaining office machinery appropriate offices opting out of some of the receptionist the! They also need to make the job can be fast paced with little.! To be successful as a Dental receptionist will perform all duties in a that! The receptionist must be able to organize and maintain patient waiting areas as well as front-desk areas post your! Providing a safe and clean reception area by complying with procedures, rules, and guests! Able to prioritize work … front office receptionist and telephone areas to the Rooms Division,! Start working with Olive Group lobby, front office Manager is in charge of reception and the allocation bedrooms!
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