Who Do I Contact About Downed Phone Line In My Backyard? Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. I called on 7/20/21 to report this issue and no-one has been to fix the wires. Contact Customer Service at (800) 391-3000. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. ASA, ABA, Adherence). How do I report an above ground cable down? A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. Then it thanks me for signing in. Search accounts based on account number, or chat online. Say "No account." Please send us a direct message to "Xfinity Support" with your full name and address. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Please call this number (855) 307-4896 to set up your service. You may have to enter a lot of personal information to get connected, including your ZIP code. DO NOT TOUCH downed lines or anything they are touching. The easement at my back property line has poles with electric and utility lines. No worries, Our team can definitely help right here! How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. You have to sign up for gig service and sign a 2 year contract first. I would like to report down wires in my back yard for the second time. They have been hanging very low for over a year. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. Update on June 10, 2021. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Include the words "Firewall Investigation" in the subject line. However, its critical not to cut into a power line, as you know. Report an issue Select Chat. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Stay at least 35ft away from any downed wires during cleanup and other activities. We ask for direct messages because we can't post personal information in public. -You are responsible for the "mast," the . There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. Report A Downed Line. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Sky News is distributed via an English-language radio news service, and through online channels. . I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. Thank you for reaching out to the Digital Care Team. Emergencies and Safety | Consumers Energy The tree and the cable are both on the grass verge next to my property. A recent storm brought down a tree which took down one of the above ground cables by my house. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Internet Security with Xfinity - Report Abuse We have made changes to keep employees safe so response and call times may be longer than usual. Rod Furlan is a crook and Thief and should be held accountable. Don't worry, we'll never do that as it might cut into our profits for the quarter. Ask for the Comcast liason. Let us know. Jacksonville, Florida Area. Can you direct message us your name and address, please? Talk to Us. up. Reporting this to comcast seems to be a problem. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. An official employee, such as myself or whoever is first available, will respond. Some utility companies mark or paint their lines. With our new Xfinity support chat, you do not need to input the name of a person. came out and verified that it isn't live. It's in front of my yard, and it goes across the street. How much notice do you need to give Comcast to cancel? How do I report this? You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. You can email the site owner to let them know you were blocked. Two delivery trucks have had close calls recently. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? We're sorry that didn't solve your issue. Tips in case of an outage What if my power is out? We truly appreciate you taking the time to reach out to let us know about a downed wire. Create an account to follow your favorite communities and start taking part in conversations. Heads up: Extreme weather or other factors can bring down lines, including electrical lines. Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. How to Report an Issue Online Visit xfinity.com/xfinityassistant. This website is using a security service to protect itself from online attacks. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Woman battles Comcast over downed line - WSAZ Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. If the center conductor of the cable is solid copper, it carries it quite well. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Step 1: Inquiry. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. Press 0 a lot. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. Wireclub Review Step-by-step Wireclub Login Process 2023 | SDA Studio Kft. If you have questions about your services, we're here to answer them. Cookie Notice You can also request a call at a time that fits your schedule. Choose the option that best describes your situation. It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. Call 9-1-1 immediately to report a fallen power line. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. I have a downed wire in the middle of the street. I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. We have made changes to keep employees safe so response and call times may be longer than usual. If you receive overhead electric service, your electric system con- sists of the following: 1. I do apologize once again for the delay on our end and sincerely appreciate all your patience! You can contact 811 to get utility lines marked. Report or View Outages; Other Contacts; General, Business, Landlord, . Scan this QR code to download the app now. Xfinity Outages | CableTV.com Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. How do I report a downed telephone line? | AT&T Community Forums Thanks! For immediate assistance, check out the Xfinity Assistant. A drop-down list appears. I can't get into my property because the line is blocking the drive way. Cookie Notice I am at a loss. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Call us anytime at. Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. This post was marked as closed. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. Call 911, which will get the FD out to asses the wire (s). If the IP address resides on the Comcast network. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. https://corporate.comcast.com/stories/meet-our-digital-care-team. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . Then, call PG&E at 1-800-743-5000. My thinking, if I were to do this at my house would be that that 1.) Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. Xfinity Status Center - Check for Service Outages In Your Area
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